1. Agreement
These Terms of Service (“Terms”) govern your use of the services provided byOlbiatech Limited (“Olbiatech”, “we”, “us”), a company registered in England & Wales at 17 Green Lanes, London N16 9BS, United Kingdom. By using our services you agree to these Terms.
2. Services
Olbiatech provides AI-powered customer-communication services, which may include: anAI receptionist (voice agent), automated replies on Instagram and Facebook Messenger and on websites, appointment booking and Google Calendarintegration, lead capture, and related automations. Specific scope is set out in your order or plan.
3. Accounts & eligibility
Our services are intended for businesses. You are responsible for the accuracy of the information you provide and for maintaining the confidentiality of any access credentials.
4. Acceptable use
You agree not to use the services to: break the law; send spam or unsolicited messages in breach of platform rules; transmit harmful, fraudulent, or abusive content; infringe others’ rights; or attempt to disrupt or reverse-engineer the services.
5. AI outputs & human oversight
The services use AI to generate responses. AI outputs may contain errors and are provided to assist, not replace, human judgement. You are responsible for reviewing and supervising automated communications sent on your behalf.
6. Your responsibilities
- Use the services lawfully and obtain any consents/notices required for processing your customers’ data.
- Comply with the terms of connected platforms, including the Meta Platform Termsand Google API Services policies, when you enable those integrations.
- Ensure your content and offers are accurate and not misleading.
7. Third-party platforms
The services integrate with third parties (e.g. Meta/Instagram, Google, and our voice/AI providers). Your use of those platforms is also subject to their own terms, and we are not responsible for their availability or changes.
8. Fees, billing & term
Fees, billing cycle, and cancellation terms are set out in your order or plan. Unless stated otherwise, fees are payable in advance and are non-refundable for periods already started. Either party may terminate as described in the order.
9. Intellectual property
Olbiatech retains all rights in its software, models, and materials. You retain rights in your own content. You grant us the rights necessary to operate the services for you.
10. Data protection
Our processing of personal data is described in our Privacy Policy. Where we process personal data on your behalf, we do so as your processor under appropriate data-processing terms.
11. Disclaimers
The services are provided “as is” to the fullest extent permitted by law. We do not warrant that the services will be uninterrupted or error-free.
12. Limitation of liability
To the fullest extent permitted by law, Olbiatech is not liable for indirect or consequential losses, and our total liability is limited to the fees paid for the services in the 12 months preceding the claim.
13. Changes
We may update these Terms from time to time. Material changes will be reflected by updating the “Last updated” date above.
14. Governing law
These Terms are governed by the laws of England & Wales, and the courts of England & Wales have exclusive jurisdiction.
15. Contact
Olbiatech Limited · 17 Green Lanes, London N16 9BS, United Kingdom ·contact@olbiatech.com · +44 (0) 7379 974484